From: Dennis J. Gormley (GORMLEY_at_SHRSYS.HSLC.ORG)
Date: Fri May 31 1996 - 17:12:53 EDT
I usually despise "me, too" responses, but I have to relate my latest
experience with EasyServ. Sure, it took 20-30 minutes to get through to the
right person, run through a couple of troubleshooting steps I wasn't aware of
(who put that reset button on the back of my 755CEs?!) and have them give me
an RMA. But after I got it and got the box packed, it was picked up the next
day (Friday) AND RETURNED ON MONDAY!!! I thought 2-4 days meant 2-4 _working_
days. When our receptionist told me the ThinkPad was back, I thought she was
pulling my leg!
Just my 2 bytes.
\ Dennis J. Gormley Tel: (215) 222-1532
\\ Operations Manager Fax: (215) 222-0416
\\\\ Health Sciences Libraries Consortium Int: gormley_at_hslc.org
\\\\\\ 3600 Market Street, Suite 550
H S L C Philadelphia, PA 19104-2646
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:53:06 EST