From: Jane Loyless (jloyless_at_netbox.com)
Date: Sun Dec 08 1996 - 22:00:33 EST
>The MHz rep I spoke to when I returned my first modem (DOA) said
>they'd never had an XJack modem returned due to the XJack breaking
>off. Of course this was in 1993...
>
I had one user who tripped over the phone cord and jerked the XJack out of
its socket, and I broke the little wires in my own once. Both times,
though, I just called their support line, got an RMA number, FedEx'd the
broken one out to Utah, and got a replacement within 5 business days - no
hassle.
Jane
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