From: Tom Kustner (tom.kustner_at_emjay.com)
Date: Wed Jan 15 1997 - 11:00:31 EST
On Tue, 14 Jan 1997 19:34:59 -0600, you wrote:
>I have some questions concerning my 760ED.
>
>After receiving my unit last Tuesday, the built in MPEG hardware worked
>fine when playing the included CD sampler. However, after installing
>Microsoft Internet Explorer 3.01 with ActiveMovie, the CD sampler would not
>play the MPEG files. I fiddled around, unchecked all associations with
>ActiveMovie, uninstalled it, and reinstalled all of the IBM MPEG and video
>features (newest versions), all to no avail. The machine locks when trying
>to play the clips.
>
>I called IBM tech support Friday.Their multimedia group handled the
>problem. The guy said that this was not the first time he had heard of
>this, and that he had previously tried to figure out the problem but he had
>no idea how to. He said that ActiveMovie was the culprit, and that
>uninstalling it never completely removes it. His two suggestions-1)Call
>Microsoft (oh boy), or 2)Reformat and reinstall everything.
>
I'm guessing that you are running Windows 95. We have a machine
running Windows 3.1, so my advice may be worth nothing, but...
...I had a problem with MPEG after installing Procomm Plus 3.0 on a
Windows 3.1 machine. A problem that took a *long* time to figure out.
On a Win 3.1 machine, the MPEG drivers need Win32s, which I had
installed correctly. Procomm Plus tried installing its own copy of
Win32s over the existing one and trashed it. Its "fixit" script
didn't work either. I had to completely uninstall Win32s (which isn't
hard *once* you know what to do) and re-install it from scratch.
After that, things were fine.
I don't know which drivers MPEG uses on a Win95 machine, but there
seems to be little doubt the IE installation messed it up.
Tom Kustner
----------------------------------------------------------------------------
Tom Kustner Emjay Corporation
System/LAN Administrator 725 W. Glendale Ave.
Email: tom.kustner_at_emjay.com Glendale, WI 53209-6509 USA
Any opinions are mine and not necessarily those of Emjay.
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:53:24 EST