From: David Ross (ross_at_math.hawaii.edu)
Date: Thu Dec 03 1998 - 05:32:47 EST
>I am sending my machine away for minor service. They're going to ship
>me a FedEx box to ship the machine. Anyone know the average turn-around?
If they have all the relevant parts in stock, then they shouldn't spend more than a couple of hours on actual repair (they just swap
FRUs in and out until it works), so < 1 day including processing at their end. On the other hand, if swapping doesn't work, or they
don't have all parts around, it can take a substantial period of time. Then there's FedEx variability - they're the only shipper I
know that will deliberately stop a package if they think it is getting to the destination faster than specified for the rate class
chosen.
- David R.
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