Re: IBM Service turn-arounds?

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From: David Ross (ross_at_math.hawaii.edu)
Date: Thu Dec 03 1998 - 16:12:28 EST


T. Wiseman wrote:

"In the 3 years my Thinkpad was under warranty, I would estimate having
returned it to IBM for repair as many as 20 times...I've always been very pleased..."

If that isn't damning IBM with faint praise, I don't know what is. What ever happened to their policy of 3 repairs=new machine?
(This is, after all,
the policy that magically transformed my 701 into a 560!)

- David R.


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