From: T Wiseman (tdwis_at_ibm.net)
Date: Thu Dec 03 1998 - 17:22:20 EST
>If that isn't damning IBM with faint praise, I don't know what is. What ever happened to
>their policy of 3 repairs=new machine?
>(This is, after all,
>the policy that magically transformed my 701 into a 560!)
>
>- David R.
Never heard or read of that policy. The only problem of the ones I
experienced which could be called recurring would be one with the
internal microphone not functioning. It was on the blink 3 or 4 times
in the 3 year warranty period. The other problems were hardly ones
which caused me to demand a new machine, and with the speed of EZServ
repair, I was never really inconvenienced. I could imagine others in
different situations might be.
But congratulations on your magical transformation!
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