From: Bill Morrow (penzance_at_icanect.net)
Date: Mon Dec 07 1998 - 23:58:03 EST
Teresa..
start working your way up to a supervisor..
ez serve has been known to become difficult before..
the paint thing was an example..
i had to fight to get the paint covered under warranty..
they kept insisting that the paint was perfect and that the machine must
have been abused..
be nice, but be insistent..!!
Teresa Selling wrote:
> One of the little port replicator doors fell off one of my 770
> machines. Evidently one of the little pins holding it in place broke.
> EZ-Serve wants to charge me over $300 to fix. They say they don't
> cover plastic parts. Whats the deal with this? This machine was
> obviously not abused, but it is put in and taken out of the port
> replicator once a day. I even included the door that fell off. Anyone
> know how to get this covered under warranty? I was told that only if
> there was a recall would it be covered. Help!
-- Happy Trails...** Bill Morrow ** :-) WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html bill_at_thinkpads.com, morrow1_at_compuserve.com, morrow_at_treco.net 770X-7AU(8.1gig, 261meg), 770ED-5AU(8.1gig)<--For Sale 760ED(3.0gig, 104meg), 701C(6.3gig, 40meg), 755CE(no gig, 40meg), 750C(no gig, 4meg), IBM WorkPad(1meg)
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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