From: Bill Morrow (penzance_at_icanect.net)
Date: Wed Dec 09 1998 - 03:08:46 EST
All y'all, must understand that ez serve has been sold and has not been part
of ibm for a year or more..
they have the ibm contract for repairs (and probably have other contracts as
well)...
they are a profit making business (the owners hope) and will profit from
chargeable repairs..
John Kim wrote:
> On Mon, 7 Dec 1998, Bill Morrow wrote:
>
> > Teresa..
> > start working your way up to a supervisor..
> > ez serve has been known to become difficult before..
> >
> > the paint thing was an example..
> > i had to fight to get the paint covered under warranty..
> >
> > they kept insisting that the paint was perfect and that the machine must
> > have been abused..
> >
> > be nice, but be insistent..!!
>
> And if all else fails, send the machine in to get warranty
> stuff fixed. Include a note mentioning some of the cosmetic
> problems you'd like fixed. EZ-Serv has called me both times
> I've done this with an outrageous estimate for repair of the
> cosmetic stuff. I told them not to fix it, and got the
> machine back with most of the cosmetic problems fixed anyways
> free of charge. Apparently the folks who actually do the
> repairs are not as anal as the folks in charge of authorizing
> repairs.
>
> --
> John H. Kim
> kim_at_stormhaven.org
-- Happy Trails...** Bill Morrow ** :-) WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html bill_at_thinkpads.com, morrow1_at_compuserve.com, morrow_at_treco.net 770X-7AU(8.1gig, 261meg), 770ED-5AU(8.1gig)<--For Sale 760ED(3.0gig, 104meg), 701C(6.3gig, 40meg), 755CE(no gig, 40meg), 750C(no gig, 4meg), IBM WorkPad(1meg)
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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