From: Jane Loyless (jloyless_at_netbox.com)
Date: Tue Jan 05 1999 - 13:40:27 EST
At 08:27 AM 1/5/99 -1000, David Ross wrote:
>>"I made
>>arrangements--or so I thought--to have the box sent to me so I could
>>send the 1410 to be repaired (and this was New Year's Eve, Thursday);
>>no box had arrived today so I called, waited on hold for two hours,
>>then found out the order for the box to be sent to me had never been
>>made. So the box may arrive tomorrow or Wednesday."
>
>I'm in a similar situation. I'm travelling in California en route to
England;
>when I arrived here
>on Jan 1 I found the plastic on my 560's lid (around where the latch would
>grab) was shattered.
>Called IBM, arranged a box. When it wasn't here by Monday noon, I called
>again. They promised a box
>by Monday afternoon. Here it is Tuesday, still no box. (I just called
>again,...) For me
>there's a *big* time constraint - if I don't get the machine repaired and
back
>by the weekend,
>they'll have to ship it to me in England (where I'll be for over 5 months).
>
>I think Airborne (wo ships the boxes) is having trouble because of the
>holidays and the
>midwestern weather.
>
Interesting - I called in yesterday, and the box came in while I was at
lunch today. Wonder if it's location dependent on how quickly the box gets
there?
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