From: Bill Morrow (penzance_at_icanect.net)
Date: Wed May 12 1999 - 02:30:22 EDT
Randy..
IBM tends to be very conservative when it comes to replacing perhiperals.. (ac
adapter and the like)..
while they say 2 weeks, often the part will arrive in a day or two..
also, the battery MIGHT be part of the ac adapter problem.. but i think you would
know the difference if it were not getting a charge rather than not keeping the
charge..
also, i think is is unlikely to be the ac adapter, but more LIKELY is the socket..
if so, the machine will need to be sent in..
to check, look inside the barrell connector and verify that the inner connector is
intact..
(it appears to be a "U" shaped wire)
Randal Whittle wrote:
> I'm an unhappy camper at the moment...
>
> Item 1: After 11 months of ownership, the battery to my ThinkPad 600 is
> all but kaput. It lasts for about 30 minutes, and that's it. Luckily,
> that's less than a year, so the battery is still under warranty (1 year on
> batteries, 3 on the machine). So I called EZ Serve and asked them to take
> care of it. To their credit, they're sending me a battery.
>
> Problem: That was over a week ago. Checked today and found that they
> don't expect me to receive it until Friday. That's just a tad shy of 2
> full calendar weeks.
>
> Item 2: I'm working along tonight and keep getting a beep--the AC
> connector is suddenly flaky, sometimes providing power, sometimes not. I
> find that manipulating the AC wire near the barrel connector does the
> trick, but its *really* touchy. I call EZ Serve again and they say they'll
> send me a new AC adapter...in 7 to 10 days.
>
> What's up with this 1 to 2 weeks crap? The last time I had to deal with
> any warranty issues, it was with my 750C, which was about 5 years ago. I
> had a battery crap out on me too early and they promptly sent me another
> one--I don't recall whether it was overnight or 2nd day, but *certainly*
> wasn't a 1 to 2 week wait.
>
> For crying out loud, the 600's are high-end machines, certainly not the
> 300 series (no offense intended to all you 300 series owners--but your
> machines cost 1/2 as much and aren't considered the top-end, nor do they
> carry the extensive warranty that the higher machines do). We use these
> things for *work*. I have to give two presentations using this computer
> over the next couple of days and by damn, if the AC adapter craps out *and*
> the battery goes dead, I'm up sh*t creek--definitely screwed out of lost
> sales. Now if these boneheads overnighted me an adapter, I'd be fine, but
> Noooo...
>
> When did IBM become such cheap bastards?
>
> Should I start looking at Toshibas next time, or are they not any better?
>
> When I pay this kind of money for a laptop with a brand like IBM behind
> it, I expect *support* and I expect it promptly. Obviously instantaneous
> is impossible, but waiting 1 to 2 weeks for a simple replacement part is
> *way* too long.
>
> - Randy Whittle
-- Live Long and Prosper, Happy trails...** Bill Morrow ** :-) Compuserve Thinkpad(c) Forum Sysop WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html e-mail: bill_at_thinkpads.com, penzance_at_icanect.net 770Z-8AU, 760ED, 760CD, (5)701C, 560E, 755CE, 750C et al...
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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