From: Allan Ballard (aballard_at_ix.netcom.com)
Date: Wed Aug 11 1999 - 00:24:31 EDT
IF a 1054$ charge on a warenty repair is the best, god help us.
On Wed, 11 Aug 1999 00:13:39 -0400, Bill Morrow wrote:
>bear in mind, EZ serve is NOT ibm, it is a private company, dedicated to making a
>profit..
>when IBM pays the bill, my guess is that its a flat rate, when you pay the bill,
>you can see what the charges wind up being.. they earn more on you than an IBM
>warranty claim..
>this is only my GUESS based upon the changes in ez serve over the years..
>
>Still, from what i hear about other warranty service on toshibaa, et al., ibm is
>still the best..
>(even though it took me to get their customer to be a happy customer)
>
>Randal Whittle wrote:
>
>> At 05:45 PM 8/10/99 -0400, you wrote:
>> >Imagine my suprise when EZ Serve left a voice
>> >message that the repair would cost $1,054.00 and,
>> >if they did not hear from me at once, they would
>> >ship it back unrepaired.
>>
>> >I referred him to the receipt attached to the service
>> >order detailing the DSP card replacement, my cost,
>> >and who did that -- the only people besides IBM ever
>> >to go inside the unit.
>> >
>> >He referred me to escalation (his supervisor) who will
>> >call in "12 to 24 hours."
>>
>> Hang tough. I've been there--know how you feel. But in the end, I was
>> happy to say they did right by me, despite having to jump through a few
>> hoops. Hopefully they'll ultimately do the same for you.
>>
>> - Randy Whittle
>
>--
>Live Long and Prosper, Happy trails...
>
>** Bill Morrow ** :-)
>WEB page http://thinkpads.com
>Thinkpad User Community: http://thinkpads.com/enter.html
>Compuserve Thinkpad(c) Forum Sysop
>e-mail: bill_at_thinkpads.com, penzance_at_icanect.net
>770Z-8AU, 760ED, 760CD, (5)701C, 560E, 755CE, 750C et al...
>
>Including, but not limited to, Subject to prior sale, Your mileage will vary, Done
>on a
>closed road with a professional driver AND Do not try this at home..
>
>
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