From: Bill Morrow (penzance_at_icanect.net)
Date: Fri Aug 27 1999 - 00:16:20 EDT
Randy...
if you feel that this is the case with EZ-Serve (and i agree with you) then send an
e-mail to Lou Gerstner..
and, perhaps, a few magazine editors..
reality is that it will stay the same until enough users complain.. :-)
Randal Whittle wrote:
> At 08:15 AM 08/26/1999 -0700, you wrote:
> >On Sunday last I noticed that the left light on the hinge of my ThinkPad 600
> >was blinking orange. To cut a long story short, it turned out that the
> >battery had started to refuse a charge after 15 months.
>
> >Given that these babies cost around $250 and that they only have a 1 year
> >warranty, this is a great deal. As you may imagine, I am reconfirmed in my
> >belief that IBM is the best in the business.
>
> 15 months? Wasn't this well past its warranty date? You got lucky! :-)
>
> I agree with you though--to an extent. Something like this enables IBM to
> show why its "worth it" to pay a premium for their neat little machines.
>
> But heaven help you if you have to send it in to EZ Serve, since they
> contract that out to some other cheapskate company. First they'll accuse
> you of beating it up, then they'll send you an immense bill just for
> looking at it, then they'll insist it will cost $1000 to replace a door hinge.
>
> It wasn't like that 5 years ago. EZ Serve has really changed...
>
> - Randy Whittle
-- Live Long and Prosper, Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html Compuserve Thinkpad(c) Forum Sysop e-mail: bill_at_thinkpads.com, penzance_at_icanect.net 770Z-8AU, 760ED, 760CD, (5)701C, 560E, 755CE, 750C et al...
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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