From: A Kumar (kumara2_at_rpi.edu)
Date: Fri Aug 27 1999 - 00:41:00 EDT
The 600 have a 3 year warranty.
I have to agree with Randal EZ-Serve is horrible. I just sent back my 600
with about 15 different problems. I use my ThinkPad on a daily bases and it
is impossible for me to send it back every time the paint chips or one of
the doors come off. So when I finally do send it back I get a call from
EZ-serve saying that I would have to pay $1000 for user damage. Issues like
a battery that refused to keep its charge(How in the world I could have done
that is beyond me). Anyway I refused to pay it got escalated and some lady
told me she would give me a deal I would only have to pay $500! I kindly
said no and again it was escalated this time I just called them every two
hours directly and through IBM Tec support till they got so annoyed they
agreed to 'cover the charge' even though all the problem were caused by me.
Later I found out that the reason everything was considered user damage was
because the clip on my CDROM broke. They assumed I broke it and therefore
they reasoned I also broke everything else! Well I can assure you IBM is
going to be hearing from me. And if my ThinkPad comes back half fixed again
they will be sorry(Grr has come back half fixed from them twice)! I can be
quite persistent when I want to be ;)
-----Original Message-----
From: Randal Whittle [mailto:rwhittle_at_usa.net]
Sent: Thursday, August 26, 1999 12:18 PM
To: David W. Taylor; TP List
Subject: Re: Good Service from IBM...
> 15 months? Wasn't this well past its warranty date? You got >>>lucky!
:-)
>
> I agree with you though--to an extent. Something like this enables IBM to
> show why its "worth it" to pay a premium for their neat little machines.
>
> But heaven help you if you have to send it in to EZ Serve, since they
> contract that out to some other cheapskate company. First they'll accuse
> you of beating it up, then they'll send you an immense bill just for
>looking at it, then they'll insist it will cost $1000 to replace a >door
hinge.
>
> It wasn't like that 5 years ago. EZ Serve has really changed...
>
>- Randy Whittle
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:55:16 EST