From: Bill Morrow (penzance_at_icanect.net)
Date: Fri Aug 27 1999 - 19:27:50 EDT
Please complain loudly..
EZ-Serve was, at one time, the best place to get your thinkpad repaired..
now that they are an independant company and not owned by IBM the service has
deteroriated and almost any problem becomes "user damage"..
A Kumar wrote:
> The 600 have a 3 year warranty.
>
> I have to agree with Randal EZ-Serve is horrible. I just sent back my 600
> with about 15 different problems. I use my ThinkPad on a daily bases and it
> is impossible for me to send it back every time the paint chips or one of
> the doors come off. So when I finally do send it back I get a call from
> EZ-serve saying that I would have to pay $1000 for user damage. Issues like
> a battery that refused to keep its charge(How in the world I could have done
> that is beyond me). Anyway I refused to pay it got escalated and some lady
> told me she would give me a deal I would only have to pay $500! I kindly
> said no and again it was escalated this time I just called them every two
> hours directly and through IBM Tec support till they got so annoyed they
> agreed to 'cover the charge' even though all the problem were caused by me.
> Later I found out that the reason everything was considered user damage was
> because the clip on my CDROM broke. They assumed I broke it and therefore
> they reasoned I also broke everything else! Well I can assure you IBM is
> going to be hearing from me. And if my ThinkPad comes back half fixed again
> they will be sorry(Grr has come back half fixed from them twice)! I can be
> quite persistent when I want to be ;)
>
> -----Original Message-----
> From: Randal Whittle [mailto:rwhittle_at_usa.net]
> Sent: Thursday, August 26, 1999 12:18 PM
> To: David W. Taylor; TP List
> Subject: Re: Good Service from IBM...
>
> > 15 months? Wasn't this well past its warranty date? You got >>>lucky!
> :-)
> >
> > I agree with you though--to an extent. Something like this enables IBM to
> > show why its "worth it" to pay a premium for their neat little machines.
> >
> > But heaven help you if you have to send it in to EZ Serve, since they
> > contract that out to some other cheapskate company. First they'll accuse
> > you of beating it up, then they'll send you an immense bill just for
> >looking at it, then they'll insist it will cost $1000 to replace a >door
> hinge.
> >
> > It wasn't like that 5 years ago. EZ Serve has really changed...
> >
> >- Randy Whittle
-- Live Long and Prosper, Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com Thinkpad User Community: http://thinkpads.com/enter.html Compuserve Thinkpad(c) Forum Sysop e-mail: bill_at_thinkpads.com, penzance_at_icanect.net 770Z-8AU, 760ED, 760CD, (5)701C, 560E, 755CE, 750C et al...
Including, but not limited to, Subject to prior sale, Your mileage will vary, Done on a closed road with a professional driver AND Do not try this at home..
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