From: Allan Ballard (aballard_at_ix.netcom.com)
Date: Sun Aug 29 1999 - 16:02:47 EDT
EZ serve tried to clip me for over 1K for a sound problem
on my 760CD.
It finally returned fine.
Now - guess what. The 2nd week on the road and no sound, no
modem either. Good thing I have a pc card modem as a backup
to the DSP chip on the sound card.
Those guys are IDIOTS. I would gladly pay someone local in
Atlanta rather than deal with EZ serve, even though the
unit remains under warrenty.
They are almost as bad as Mindspring's ruination of Netcom.
Allan Ballard
On Sat, 28 Aug 1999 12:59:32 -0500, Chuck S. wrote:
>It's curious that TP owners either praise EZ-Serve or deplore it. I've got
>to think that these extremes have less to do with EZ-Serve an more to do
>with owners expectations of their warranty. With all due respect to A
>Kumar, I find it hard to believe that one TP could have 15 problems due to
>normal ware and tare or manufacture's defects. IBM makes a durable product,
>that if treated carefully, should not need $1,000 of service during its
>lifetime, even if it is used daily.
>
>Transmonde, who also made quality laptops, just went out of business due to
>shrinking profit margins. TP's will probably be around for awhile, but IBM
>cannot afford to give away services either.
>
>Chuck
>
>
>----- Original Message -----
>From: A Kumar <kumara2_at_rpi.edu>
>To: <tp750_at_cs.utk.edu>
>Sent: Thursday, August 26, 1999 11:41 PM
>Subject: RE: Good Service from IBM...
>
>
>|
>| The 600 have a 3 year warranty.
>|
>| I have to agree with Randal EZ-Serve is horrible. I just sent back my 600
>| with about 15 different problems. I use my ThinkPad on a daily bases and
>it
>| is impossible for me to send it back every time the paint chips or one of
>| the doors come off. So when I finally do send it back I get a call from
>| EZ-serve saying that I would have to pay $1000 for user damage. Issues
>like
>| a battery that refused to keep its charge(How in the world I could have
>done
>| that is beyond me). Anyway I refused to pay it got escalated and some lady
>| told me she would give me a deal I would only have to pay $500! I kindly
>| said no and again it was escalated this time I just called them every two
>| hours directly and through IBM Tec support till they got so annoyed they
>| agreed to 'cover the charge' even though all the problem were caused by
>me.
>| Later I found out that the reason everything was considered user damage
>was
>| because the clip on my CDROM broke. They assumed I broke it and therefore
>| they reasoned I also broke everything else! Well I can assure you IBM is
>| going to be hearing from me. And if my ThinkPad comes back half fixed
>again
>| they will be sorry(Grr has come back half fixed from them twice)! I can
>be
>| quite persistent when I want to be ;)
>|
>| -----Original Message-----
>| From: Randal Whittle [mailto:rwhittle_at_usa.net]
>| Sent: Thursday, August 26, 1999 12:18 PM
>| To: David W. Taylor; TP List
>| Subject: Re: Good Service from IBM...
>|
>| > 15 months? Wasn't this well past its warranty date? You got >>>lucky!
>| :-)
>| >
>| > I agree with you though--to an extent. Something like this enables IBM
>to
>| > show why its "worth it" to pay a premium for their neat little machines.
>| >
>| > But heaven help you if you have to send it in to EZ Serve, since they
>| > contract that out to some other cheapskate company. First they'll
>accuse
>| > you of beating it up, then they'll send you an immense bill just for
>| >looking at it, then they'll insist it will cost $1000 to replace a >door
>| hinge.
>| >
>| > It wasn't like that 5 years ago. EZ Serve has really changed...
>| >
>| >- Randy Whittle
>|
>|
>
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