From: A Kumar (kumara2_at_rpi.edu)
Date: Mon Aug 30 1999 - 01:13:39 EDT
The problems were mostly little things ie. battery life, port covers that
were coming off. But there has always been a problem with my lcd fading its
colors and pixels that get stuck and unstuck. Anyway without knowing what
the problems were I don't think you are in any position to make assumptions
about how they were caused. As for durability I take my machine with me
every where and expect it to handle daily travel and almost 20/7 use. I
paid a premium for my ThinkPad and expect to get every pennies worth. So
before assuming you have any clue about my situation stop, think and
remember assuming makes an ass out of u n me.
-----Original Message-----
From: Chuck S. [mailto:probepro_at_mindspring.com]
Sent: Saturday, August 28, 1999 2:00 PM
To: tp750_at_cs.utk.edu
Subject: Re: Good Service from IBM...
It's curious that TP owners either praise EZ-Serve or deplore it. I've got
to think that these extremes have less to do with EZ-Serve an more to do
with owners expectations of their warranty. With all due respect to A
Kumar, I find it hard to believe that one TP could have 15 problems due to
normal ware and tare or manufacture's defects. IBM makes a durable product,
that if treated carefully, should not need $1,000 of service during its
lifetime, even if it is used daily.
Transmonde, who also made quality laptops, just went out of business due to
shrinking profit margins. TP's will probably be around for awhile, but IBM
cannot afford to give away services either.
Chuck
----- Original Message -----
From: A Kumar <kumara2_at_rpi.edu>
To: <tp750_at_cs.utk.edu>
Sent: Thursday, August 26, 1999 11:41 PM
Subject: RE: Good Service from IBM...
|
| The 600 have a 3 year warranty.
|
| I have to agree with Randal EZ-Serve is horrible. I just sent back my 600
| with about 15 different problems. I use my ThinkPad on a daily bases and
it
| is impossible for me to send it back every time the paint chips or one of
| the doors come off. So when I finally do send it back I get a call from
| EZ-serve saying that I would have to pay $1000 for user damage. Issues
like
| a battery that refused to keep its charge(How in the world I could have
done
| that is beyond me). Anyway I refused to pay it got escalated and some lady
| told me she would give me a deal I would only have to pay $500! I kindly
| said no and again it was escalated this time I just called them every two
| hours directly and through IBM Tec support till they got so annoyed they
| agreed to 'cover the charge' even though all the problem were caused by
me.
| Later I found out that the reason everything was considered user damage
was
| because the clip on my CDROM broke. They assumed I broke it and therefore
| they reasoned I also broke everything else! Well I can assure you IBM is
| going to be hearing from me. And if my ThinkPad comes back half fixed
again
| they will be sorry(Grr has come back half fixed from them twice)! I can
be
| quite persistent when I want to be ;)
|
| -----Original Message-----
| From: Randal Whittle [mailto:rwhittle_at_usa.net]
| Sent: Thursday, August 26, 1999 12:18 PM
| To: David W. Taylor; TP List
| Subject: Re: Good Service from IBM...
|
| > 15 months? Wasn't this well past its warranty date? You got >>>lucky!
| :-)
| >
| > I agree with you though--to an extent. Something like this enables IBM
to
| > show why its "worth it" to pay a premium for their neat little machines.
| >
| > But heaven help you if you have to send it in to EZ Serve, since they
| > contract that out to some other cheapskate company. First they'll
accuse
| > you of beating it up, then they'll send you an immense bill just for
| >looking at it, then they'll insist it will cost $1000 to replace a >door
| hinge.
| >
| > It wasn't like that 5 years ago. EZ Serve has really changed...
| >
| >- Randy Whittle
|
|
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