From: A Kumar (kumara2_at_rpi.edu)
Date: Sat Sep 04 1999 - 12:33:02 EDT
Okay I've had it with EZ Serve and IBM. I love my ThinkPad but not enough
to live with horrible service. Those of you who have been reading my
messages know that first they attempted charge me $1000(which seems like
what they charge everyone regardless of the problem) then they returned my
ThinkPad with cracks and pieces missing. Well IBM offered to send it back
to EZ Serve again to fix it, but I was completely unwilling to part whit my
machine for it to come back half fixed. So the case was escalated to a
customer service department that deals with these issues. They informed me
that there was nothing they could do and were sorry!!!
I have decided that I must make sure IBM takes a serious look at where EZ
Serve has gone in recent years. To accomplish this I am setting up a web
page with my personal experiences and those of others who have dealt with EZ
Serve. I will also be writing a letter, with the first hand experiences
included, to Lou Gerstner(CEO) and others at IBM.
So I am asking for people to submit their experiences to the list.
Thanks
A Kumar
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