From: Jim Michael (genepool_at_netcom.com)
Date: Sat Sep 04 1999 - 17:48:53 EDT
I have slowly watched the situation with EZ Serv evolve from a first rate
system which provided uncompromising service to this sorry state of
affairs. If IBM is not trying to kill the Thinkpad, it is doing a damn
fine job of it right now. My next laptop purchase will more than likely
be a different brand. I don't like the keyboards on Dells, but I won't
settle for second class service. And that goes for corporate purchases as
well.
Cheers,
Jim
On Sat, 4 Sep 1999, A Kumar wrote:
> Okay I've had it with EZ Serve and IBM. I love my ThinkPad but not enough
> to live with horrible service. Those of you who have been reading my
> messages know that first they attempted charge me $1000(which seems like
> what they charge everyone regardless of the problem) then they returned my
> ThinkPad with cracks and pieces missing. Well IBM offered to send it back
> to EZ Serve again to fix it, but I was completely unwilling to part whit my
> machine for it to come back half fixed. So the case was escalated to a
> customer service department that deals with these issues. They informed me
> that there was nothing they could do and were sorry!!!
>
> I have decided that I must make sure IBM takes a serious look at where EZ
> Serve has gone in recent years. To accomplish this I am setting up a web
> page with my personal experiences and those of others who have dealt with EZ
> Serve. I will also be writing a letter, with the first hand experiences
> included, to Lou Gerstner(CEO) and others at IBM.
>
> So I am asking for people to submit their experiences to the list.
>
> Thanks
> A Kumar
>
>
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