From: Cottrell, Eric (ecottrell_at_Doble.com)
Date: Tue Feb 01 2000 - 12:03:33 EST
Hello,
Well if it smoked I doubt it would be useful if you got it back.
73 Eric ecottrell_at_doble.com WB1HBU
-----Original Message-----
From: Brian Bender [mailto:bbender_at_vocollect.com]
Sent: Tuesday, February 01, 2000 11:57 AM
To: Thinkpad List
Subject: Arrgh, EasyServ'd!!!
Called today (2/1) to check up on it and was told it was on "billable
hold". Talked to a Chris Johnson in the billing dept., who proceeded to
tell me that "it smoked" when the techs put it on the bench, and that
they are billing *me* $700+ for the system board replacement!!!
In your opinion, folks, am I right in waiting until I get the machine
back before I start fighting them? If I start a battle now, they're
just going to hold the thing until it's resolved, right? I'm losing
work by the day limping along on a machine that doesn't have all my
development tools, etc., on it. My plan is to raise holy @#$&* once
I get it back, but don't I risk being without machine indefinitely if
I escalate it now?
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