From: Brian Bender (bbender_at_vocollect.com)
Date: Tue Feb 01 2000 - 12:28:23 EST
Yeah, of course you guys are right. I took it up one level, and they're
repairing it free of charge.
This is a helluva racket EasyServ is running -- they jump you while they've got
your (in some cases anyway) primary means of making a living and act like a
bunch of no-good used car salesmen (no offense to any *honest* car salesmen out
there <g>).
Despite the quick and resonable resolution once I got back inside IBM, I'm
still going to follow this up with a chain of bitch letters. The "new"
EasyServ definitely does not reflect well on IBM's PC group...
Thanks for helping me get my head on straight, guys,
- Brian
Randal Whittle wrote:
> At 12:12 PM 02/01/2000 -0500, you wrote:
> >With the system board replaced, of course... ;-)
> >We're going to fight about the $700.
>
> Escalate--NOW. If you wait until later you'll be eating that $700.
>
> - Randy
>
> > - Brian
> >
> >"Cottrell, Eric" wrote:
> >
> > > Hello,
> > >
> > > Well if it smoked I doubt it would be useful if you got it back.
> > >
> > > 73 Eric ecottrell_at_doble.com WB1HBU
> > >
> > > -----Original Message-----
> > > From: Brian Bender [mailto:bbender_at_vocollect.com]
> > > Sent: Tuesday, February 01, 2000 11:57 AM
> > > To: Thinkpad List
> > > Subject: Arrgh, EasyServ'd!!!
> > >
> > > Called today (2/1) to check up on it and was told it was on "billable
> > > hold". Talked to a Chris Johnson in the billing dept., who proceeded to
> > > tell me that "it smoked" when the techs put it on the bench, and that
> > > they are billing *me* $700+ for the system board replacement!!!
> > >
> > > In your opinion, folks, am I right in waiting until I get the machine
> > > back before I start fighting them? If I start a battle now, they're
> > > just going to hold the thing until it's resolved, right? I'm losing
> > > work by the day limping along on a machine that doesn't have all my
> > > development tools, etc., on it. My plan is to raise holy @#$&* once
> > > I get it back, but don't I risk being without machine indefinitely if
> > > I escalate it now?
> >
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