From: Bill Morrow (penzance_at_gate.net)
Date: Wed Feb 02 2000 - 00:13:17 EST
ooohh, next time i'm going to READ ALL the posts before i type away.. :-)
Brian Bender wrote:
> Yeah, of course you guys are right. I took it up one level, and they're
> repairing it free of charge.
> This is a helluva racket EasyServ is running -- they jump you while they've got
> your (in some cases anyway) primary means of making a living and act like a
> bunch of no-good used car salesmen (no offense to any *honest* car salesmen out
> there <g>).
>
> Despite the quick and resonable resolution once I got back inside IBM, I'm
> still going to follow this up with a chain of bitch letters. The "new"
> EasyServ definitely does not reflect well on IBM's PC group...
>
> Thanks for helping me get my head on straight, guys,
>
> - Brian
>
> Randal Whittle wrote:
>
> > At 12:12 PM 02/01/2000 -0500, you wrote:
> > >With the system board replaced, of course... ;-)
> > >We're going to fight about the $700.
> >
> > Escalate--NOW. If you wait until later you'll be eating that $700.
> >
> > - Randy
> >
> > > - Brian
> > >
> > >"Cottrell, Eric" wrote:
> > >
> > > > Hello,
> > > >
> > > > Well if it smoked I doubt it would be useful if you got it back.
> > > >
> > > > 73 Eric ecottrell_at_doble.com WB1HBU
> > > >
> > > > -----Original Message-----
> > > > From: Brian Bender [mailto:bbender_at_vocollect.com]
> > > > Sent: Tuesday, February 01, 2000 11:57 AM
> > > > To: Thinkpad List
> > > > Subject: Arrgh, EasyServ'd!!!
> > > >
> > > > Called today (2/1) to check up on it and was told it was on "billable
> > > > hold". Talked to a Chris Johnson in the billing dept., who proceeded to
> > > > tell me that "it smoked" when the techs put it on the bench, and that
> > > > they are billing *me* $700+ for the system board replacement!!!
> > > >
> > > > In your opinion, folks, am I right in waiting until I get the machine
> > > > back before I start fighting them? If I start a battle now, they're
> > > > just going to hold the thing until it's resolved, right? I'm losing
> > > > work by the day limping along on a machine that doesn't have all my
> > > > development tools, etc., on it. My plan is to raise holy @#$&* once
> > > > I get it back, but don't I risk being without machine indefinitely if
> > > > I escalate it now?
> > >
-- Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net
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