From: Brian Bender (bbender_at_compuserve.com)
Date: Fri Feb 04 2000 - 21:49:30 EST
Just to follow up, I finally got my home^H^H^H^HThinkpad (is that sad, or
what? <g>) back this morning, one week after sending it away. All was well
as soon as I talked to someone back at IBM support (as opposed to the
EasyServ folks where they're running this "Hazzard county" scam). Now all
that remains to be seen is whether a charge still shows up on my CC. I've
got a separate case # from the (very nice) woman at IBM I talked to who
straightened the mess out, so even if they try to bill me, it won't stick.
:-P
The PC itself seems fixed up just fine. But has anyone noticed how cheesy
the EasyServ shipping boxes are now? Just a 5 or 6 inch thick box with some
foam in it. Remember how they used to do it, big 'ol box with the "air
ride" suspension in them? Ah, the good old days......
Later folks, (I've got a _lot_ of work to catch up on <sigh>)
- Brian
Count Thinkpad -- an "undead" TP600, back from the EasyCemetery
> -----Original Message-----
> From: Brian Bender [mailto:bbender_at_vocollect.com]
> Sent: Tuesday, February 01, 2000 12:28 PM
> To: Randal Whittle; Thinkpad List
> Subject: Re: Arrgh, EasyServ'd!!!
>
>
> Yeah, of course you guys are right. I took it up one level,
> and they're
> repairing it free of charge.
> This is a helluva racket EasyServ is running -- they jump you
> while they've got
> your (in some cases anyway) primary means of making a living
> and act like a
> bunch of no-good used car salesmen (no offense to any
> *honest* car salesmen out
> there <g>).
>
> Despite the quick and resonable resolution once I got back
> inside IBM, I'm
> still going to follow this up with a chain of bitch letters.
> The "new"
> EasyServ definitely does not reflect well on IBM's PC group...
>
> Thanks for helping me get my head on straight, guys,
>
> - Brian
>
> Randal Whittle wrote:
>
> > At 12:12 PM 02/01/2000 -0500, you wrote:
> > >With the system board replaced, of course... ;-)
> > >We're going to fight about the $700.
> >
> > Escalate--NOW. If you wait until later you'll be
> eating that $700.
> >
> > - Randy
> >
> > > - Brian
> > >
> > >"Cottrell, Eric" wrote:
> > >
> > > > Hello,
> > > >
> > > > Well if it smoked I doubt it would be useful if you got it back.
> > > >
> > > > 73 Eric ecottrell_at_doble.com WB1HBU
> > > >
> > > > -----Original Message-----
> > > > From: Brian Bender [mailto:bbender_at_vocollect.com]
> > > > Sent: Tuesday, February 01, 2000 11:57 AM
> > > > To: Thinkpad List
> > > > Subject: Arrgh, EasyServ'd!!!
> > > >
> > > > Called today (2/1) to check up on it and was told it
> was on "billable
> > > > hold". Talked to a Chris Johnson in the billing dept.,
> who proceeded to
> > > > tell me that "it smoked" when the techs put it on the
> bench, and that
> > > > they are billing *me* $700+ for the system board replacement!!!
> > > >
> > > > In your opinion, folks, am I right in waiting until I
> get the machine
> > > > back before I start fighting them? If I start a battle
> now, they're
> > > > just going to hold the thing until it's resolved,
> right? I'm losing
> > > > work by the day limping along on a machine that doesn't
> have all my
> > > > development tools, etc., on it. My plan is to raise
> holy @#$&* once
> > > > I get it back, but don't I risk being without machine
> indefinitely if
> > > > I escalate it now?
> > >
>
>
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