From: Jeffrey D Grinnell (grinnell_at_acunet.net)
Date: Sat Apr 01 2000 - 00:52:47 EST
On Fri, 31 Mar 2000 22:55:18 -0500, letoured_at_sover.net wrote:
>
>> 2 Items:
>
>> (1) We're not condemning the whole company for one mistake, just
>>the service division. ;-)
>
>> (2) The problem is that *many* of us users on the list have
>>experience the exact same, or similar, problems with IBM's repair service.
>>Its a *far* cry from what those of us who are ThinkPad "Veterans" remember
>>from the TP 75X days...
>
>
>... And some of us have not had any problems with service -- and not in the
>"old" days either, but in the last couple of years, including this past week.
I'll have to second this based on my own recent experiences with IBM's
Thinkpad service.
I had to send my Thinkpad 770 out for service due to problems with my
display. I was a bit nervous about the process and what kind of
trouble their service department might cause me based upon all the bad
comments I had read on this list.
I'm quite happy to report that I received very good service. I even
had a call from their service department telling me that my Thinkpad's
return was going to be delayed another day because they were waiting
for a replacement keyboard bezel. (Mine suffered from peeling paint).
How many places call to say that there will be a delay of only one day?
I just got my Thinkpad back today and the service list shows they
repaired the LCD display, Inverter card, Keyboard bezel and updated my
System BIOS. So far the problem I was having with my display seems to
have been addressed by their service.
I guess my only gripe (very minor) would be they could have put on a
new trackpoint cap before they returned my unit. Certainly can't cost
them much and it would have been a nice touch. :)
I'm only one data point, but I've certainly had a good experience with
IBM's Thinkpad Repair Service and would not hesitate to use it again.
Jeff
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