From: Jeffrey D Grinnell (grinnell_at_acunet.net)
Date: Sat Apr 01 2000 - 01:26:53 EST
On Fri, 31 Mar 2000 22:15:02 -0800, Randal Whittle wrote:
>At 12:52 AM 04/01/2000 -0500, you wrote:
>> >... And some of us have not had any problems with service -- and not in the
>> >"old" days either, but in the last couple of years, including this past
>> week.
>>
>>I'll have to second this based on my own recent experiences with IBM's
>>Thinkpad service.
>
>>I'm quite happy to report that I received very good service. I even
>>had a call from their service department telling me that my Thinkpad's
>>return was going to be delayed another day because they were waiting
>>for a replacement keyboard bezel. (Mine suffered from peeling paint).
>>How many places call to say that there will be a delay of only one day?
>
> How many places will call you up after a repair is done--under
>warranty--and tell you that you owe an exorbitant bill and that they plan
>to hold you machine hostage until you pay up?
As I said, mine was only one data point, but it was a good one. Sorry
to hear you had problems; I don't mean to imply that my good experience
in any way cancels out your bad experience. IBM should strive to
ensure that every customer is a happy one.
>
>>I'm only one data point, but I've certainly had a good experience with
>>IBM's Thinkpad Repair Service and would not hesitate to use it again.
>
>
> What other choice do we have?
Well, if I felt as strongly as you seem to I guess I would consider NOT
buying a Thinkpad the next time around. Of course that doesn't help
those who already own Thinkpads and need service.
I plan to write a nice letter of thanks for the service they provided
me, but I will mention my initial apprehension based upon the negative
reviews I had read on this list.
Jeff
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