From: Ryan Hung (rwhung_at_interchange.ubc.ca)
Date: Fri May 05 2000 - 23:39:12 EDT
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I know this is a rather late followup on the thread, but do people
know what exactly is the official policy for EZServ on getting things
like the rubber flaps over the floppy and USB ports fixed? When I
had my TP600 in for servicing (intermittent screen flicker-out) with
IBM Canada's EZServ a few weeks ago, I asked the customer service rep
on the phone whether I could have the rubber flaps fixed (the floppy
one had fallen off, while the one covering the ports at the back is
starting to get loose). He responded that these were only cosmetic
issues and not covered by the warranty. I didn't press it, but now
hearing this, I wonder if I should have? Needless to say, I got my
TP600 back with a beautiful new LCD (2 dead pixels that I've found so
far), but with my own piece of tape still stuck over the floppy port.
Ryan.
- -----Original Message-----
From: Jane Loyless [mailto:jloyless_at_netbox.com]
Sent: Wednesday, April 26, 2000 9:26 AM
To: ThinkPad Mailing List
Subject: EZServ this week
Well, I continue to lead a charmed life as far as EZServ is
concerned.
The keyboard on my TP600 was having intermittent problems over the
last
week or so, and the doors over the USB and floppy ports were tearing
loose.
Over the weekend, the keyboard problem got worse, and I called for
service
on Monday.
When they called me back around 5PM EDT to verify the address for
shipping
the fancy box, I told them I had a box (one of the old sling boxes)
and
just needed the shipping info and tracking number and that I really,
really, really, really needed it back before my teammate got back in
the
office on Friday (using her 600 with my drive). They said that while
they
couldn't promise it would be back by then, it looked feasible since
it was
a simple repair.
They gave me the shipping info (still shipped me the fancy box Just
In
Case) and faxed me an inventory form to send with it so that I could
ship
it out on Monday. I dropped the box off at Airborne around 6:30PM,
and it
was in Memphis by 3:30AM on Tuesday.
Got it back first thing this morning (Wednesday) with a new keyboard
and
new port doors. Seems to be in perfect working order so far thanks
to
Zakery (IBM Certified Repair Technician) and Robert Day (Inspector).
Needless to say, I followed my own advice and removed everything that
wasn't nailed down before shipping it. EZServ just got an empty
shell with
keyboard and screen. The guy that had called me originally got quite
a
chuckle when, in answer to a query about my data being backed up, he
got a
tart "You're not getting my drive!".
As always, YMMV.
Jane
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