From: Bill Morrow (penzance_at_gate.net)
Date: Sat May 06 2000 - 02:04:28 EDT
A good case can be made for replacing these parts..
i would try either:
1. plead with the tech, to "oh, please, PLEASE replace those little flaps so my aging
grandmother can type without the lose flaps hurting her knee (insert any part of the
anatomy here).. :-)
or
2. DEMAND to speak to a supervisor, point out that these parts are obviously wearing out
before the warranty is up, and that they are NOT cosmetic, they serve to keep dust and
dirt from fouling the plug or socket or whatever is hiding behind the little door #3..
:-)
in short, DEMAND or plead.. :-)
Ryan Hung wrote:
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> I know this is a rather late followup on the thread, but do people
> know what exactly is the official policy for EZServ on getting things
> like the rubber flaps over the floppy and USB ports fixed? When I
> had my TP600 in for servicing (intermittent screen flicker-out) with
> IBM Canada's EZServ a few weeks ago, I asked the customer service rep
> on the phone whether I could have the rubber flaps fixed (the floppy
> one had fallen off, while the one covering the ports at the back is
> starting to get loose). He responded that these were only cosmetic
> issues and not covered by the warranty. I didn't press it, but now
> hearing this, I wonder if I should have? Needless to say, I got my
> TP600 back with a beautiful new LCD (2 dead pixels that I've found so
> far), but with my own piece of tape still stuck over the floppy port.
>
> Ryan.
>
> - -----Original Message-----
> From: Jane Loyless [mailto:jloyless_at_netbox.com]
> Sent: Wednesday, April 26, 2000 9:26 AM
> To: ThinkPad Mailing List
> Subject: EZServ this week
>
> Well, I continue to lead a charmed life as far as EZServ is
> concerned.
>
> The keyboard on my TP600 was having intermittent problems over the
> last
> week or so, and the doors over the USB and floppy ports were tearing
> loose.
> Over the weekend, the keyboard problem got worse, and I called for
> service
> on Monday.
>
> When they called me back around 5PM EDT to verify the address for
> shipping
> the fancy box, I told them I had a box (one of the old sling boxes)
> and
> just needed the shipping info and tracking number and that I really,
> really, really, really needed it back before my teammate got back in
> the
> office on Friday (using her 600 with my drive). They said that while
> they
> couldn't promise it would be back by then, it looked feasible since
> it was
> a simple repair.
>
> They gave me the shipping info (still shipped me the fancy box Just
> In
> Case) and faxed me an inventory form to send with it so that I could
> ship
> it out on Monday. I dropped the box off at Airborne around 6:30PM,
> and it
> was in Memphis by 3:30AM on Tuesday.
>
> Got it back first thing this morning (Wednesday) with a new keyboard
> and
> new port doors. Seems to be in perfect working order so far thanks
> to
> Zakery (IBM Certified Repair Technician) and Robert Day (Inspector).
>
> Needless to say, I followed my own advice and removed everything that
> wasn't nailed down before shipping it. EZServ just got an empty
> shell with
> keyboard and screen. The guy that had called me originally got quite
> a
> chuckle when, in answer to a query about my data being backed up, he
> got a
> tart "You're not getting my drive!".
>
> As always, YMMV.
>
> Jane
>
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-- Happy trails...** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net
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