From: Bill Morrow (penzance_at_gate.net)
Date: Sun Sep 17 2000 - 14:43:54 EDT
Donald..
i had a long dissertation to explain whats going on..
then i decided its not fit for public perusal..
if you would like to add this to a collection i am starting, please e-mail it
to me..
dates and case #..
i will collect a few more then forward them on to someone within ibm..
Donald Mak wrote:
> Here's another easy serve for all of you...
>
> IBM replaced my battery a few months ago but its lasting less then 1/2 hour
> and the screen
> is flickering...yet again as well.
>
> I called IBM about two weeks ago and they said they would schedule and EZ
> Serve pick-up and get it
> fixed.
>
> Well needless to say two weeks go by and no box... I call IBM and they look
> up the case and
> apparently EZ Serve rejected the 'service request'.
>
> Now.... how can EZ Serve reject a request for service? IBM didn't have an
> answer but did put the request in again.
>
> One would think that it's not up to EZ Serve to deny a request by IBM...
> Guess these @#$'s are getting
> pretty arrogant and it's time for IBM to find a new shop....
>
> Donald Mak
-- ---Happy trails...
** Bill Morrow ** :-) WEB page http://thinkpads.com e-mail: bill_at_thinkpads.com, penzance_at_gate.net open forum: http://www.afaonline.com:8080/webboard/$webb.exe/~2/login? sic transit gloria
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