From: Bill Morrow (penzance_at_gate.net)
Date: Fri Mar 02 2001 - 14:53:15 EST
i once sent a 755CD to easy serve to be repaierd..
(i had picked it up off a fellow from a news group)
the machine was SO BEAT UP, easy serve just peeled the serial number label
off the beat up machine, used scotch tape to affix it to the bottom of a
good working 755CD and returned that machine..
complete with new trackpoint cap..! :-)
when this new easy serve/sequel company starts putting a new trackpoint cap
on repaired machines that NEED a cap, i'll believe that they are back to the
same level of caring the old, ibm owned, easy serve had for the customer..
in the old days, and even now, a thinkpad and a rolex and a rolls are all in
the same category..
(IBM are you listening, i want \a gold rolex and the last silver spur, in
bergundy with bergundy hides and piping.. <G>)
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
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or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "James H. E. Maugham" <CaptJHEM_at_waterw.com>
To: "Bruce Markowitz" <scosgt_at_worldnet.att.net>; <thinkpad_at_cs.utk.edu>
Sent: Friday, March 02, 2001 1:30 PM
Subject: Matching the Drapes and Rugs!
> Bruce,
>
> Bruce Markowitz [mailto:scosgt_at_worldnet.att.net] wrote:
>
> > However, sometimes the Serial Number on the case does not match the
serial
> > number in the BIOS - that can happen when IBM replaces a system board
(or a
> > lower case).
> > Been there, done that, NOT a problem for warranty service
>
> Only if EZServe has a record of doing the changeout. If you or I do it,
that
> usually results in no more warranty!
>
> They made an exception for me several years ago on some donated units
where the
> DPO had swapped some cases and MBs. EZServe was adamant that the _only_
reason
> they took them was because 1) the serial numbers on the case and in the
BIOS
> were both for machines that were still under warranty and 2) the subject
> machines had all been sent in at one time or another and they couldn't
> absolutely prove that they hadn't accidentally swapped cases.
>
> Regards,
>
> James
>
>
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