From: Bill Morrow (penzance_at_gate.net)
Date: Thu May 03 2001 - 01:06:55 EDT
i can't keep my mouth shut any longer.. :-)
warranty issues are complex.. i wont' go into it further than to say:
toshiba will warrant any toshiba drive.. it takes a while, but they will..
fujitsu is faster and better to deal with than toshiba (of so i've been
told)
ibm will only warrant the drive to the original purchaser..
i.e. buy a travelstar from an ibm auth. distributor and its under warranty..
buy it from me and i'm your warranty agent..
usually, i go back to MY vendor, who covers the drive and ships me out
another drive..
i pay for shipping the dead drive back to my vendor and the replacement
drive to my customer..
some of you know that i go further than any other vendor selling drives
retail..
buy a travelstar from an ebay seller and HE is your warranty agent..
i've seen drives for sale on ebay where the seller promises IBM warranty and
i KNOW he's lying..!
thinkpad option drives are in the same boat..
the PC division warrants them, NOT ibm storage systems..
a few years ago i was told that the pc company was just another customer to
ibm storage systems..
perhaps this is why some thinkpads have hitachi drives in them..
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "Steve C." <stevec50_at_yahoo.com>
To: "STeve Andre'" <andres_at_msu.edu>
Cc: <thinkpad_at_cs.utk.edu>
Sent: Wednesday, May 02, 2001 9:37 PM
Subject: RE: Louie ALERT!!--Warranty theories
> Yes it's true. At least that's what IBM told me. You
> are probably thinking about DESKTOP drives that have a
> 3 year warranty. Laptop drives are different.
>
> --- STeve Andre' <andres_at_msu.edu> wrote:
> > That is simply not true, Steve.
> >
> > I have a friend who bought an ibm 18G disk about two
> > years ago
> > and it failed last month. IBM verified that it was
> > sold by a dealer
> > they dealt with, and they shipped out a new disk.
> > I've heard of
> > this happening before, and now I know someone who
> > got a
> > replacement disk after the one year mark.
> >
> > I know you got bitten by a one year warranty on a
> > disk you bought,
> > but you shouldn't blind yourself to the fact that it
> > is possible to get
> > an extended warranty from IBM, depending on where
> > you got the
> > disk from.
> >
>
>
> =====
> Hey I am not unemployed, I'm a Free Agent!
>
> __________________________________________________
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> Yahoo! Auctions - buy the things you want at great prices
> http://auctions.yahoo.com/
>
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