From: scosgt_at_att.net
Date: Thu May 03 2001 - 07:41:06 EDT
That's not exactly my experience
You can check warranty status on the Storage Web Site
If it shows as being under warranty (the OEM marked ones
will NOT), you can do an RMA on line and they WILL
replace the drive. Have done so several times on drives
that came from ????
> i can't keep my mouth shut any longer.. :-)
>
> warranty issues are complex.. i wont' go into it further than to say:
>
> toshiba will warrant any toshiba drive.. it takes a while, but they will..
>
> fujitsu is faster and better to deal with than toshiba (of so i've been
> told)
>
> ibm will only warrant the drive to the original purchaser..
> i.e. buy a travelstar from an ibm auth. distributor and its under warranty..
> buy it from me and i'm your warranty agent..
> usually, i go back to MY vendor, who covers the drive and ships me out
> another drive..
> i pay for shipping the dead drive back to my vendor and the replacement
> drive to my customer..
> some of you know that i go further than any other vendor selling drives
> retail..
>
> buy a travelstar from an ebay seller and HE is your warranty agent..
> i've seen drives for sale on ebay where the seller promises IBM warranty and
> i KNOW he's lying..!
>
> thinkpad option drives are in the same boat..
> the PC division warrants them, NOT ibm storage systems..
> a few years ago i was told that the pc company was just another customer to
> ibm storage systems..
> perhaps this is why some thinkpads have hitachi drives in them..
>
> Cordially, :-)
> Bill Morrow
> WEB page http://thinkpads.com
> thinkpads.com Open Forum
> http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
> or go to thinkpads.com and link from there
> E-Mail: bill at thinkpads dot com
>
> ----- Original Message -----
> From: "Steve C." <stevec50_at_yahoo.com>
> To: "STeve Andre'" <andres_at_msu.edu>
> Cc: <thinkpad_at_cs.utk.edu>
> Sent: Wednesday, May 02, 2001 9:37 PM
> Subject: RE: Louie ALERT!!--Warranty theories
>
>
> > Yes it's true. At least that's what IBM told me. You
> > are probably thinking about DESKTOP drives that have a
> > 3 year warranty. Laptop drives are different.
> >
> > --- STeve Andre' <andres_at_msu.edu> wrote:
> > > That is simply not true, Steve.
> > >
> > > I have a friend who bought an ibm 18G disk about two
> > > years ago
> > > and it failed last month. IBM verified that it was
> > > sold by a dealer
> > > they dealt with, and they shipped out a new disk.
> > > I've heard of
> > > this happening before, and now I know someone who
> > > got a
> > > replacement disk after the one year mark.
> > >
> > > I know you got bitten by a one year warranty on a
> > > disk you bought,
> > > but you shouldn't blind yourself to the fact that it
> > > is possible to get
> > > an extended warranty from IBM, depending on where
> > > you got the
> > > disk from.
> > >
> >
> >
> > =====
> > Hey I am not unemployed, I'm a Free Agent!
> >
> > __________________________________________________
> > Do You Yahoo!?
> > Yahoo! Auctions - buy the things you want at great prices
> > http://auctions.yahoo.com/
> >
>
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