From: Bill Morrow (penzance_at_gate.net)
Date: Tue Jul 31 2001 - 03:46:32 EDT
Bruce..
boy THAT sure seems a bit extreme..
and i wonder at the venue question..
but
ibm usually bends over (in either direction) to please customers..
the DFT test, while not perfect, is a good place to start..
i sold a bunch of 32gig drives and only had one bad one..
got several complaints which were due to operator error and not drive
failure..
the one drive failure was in amsterdam and IBM replaced the drive, directly,
there..
the 32gig seems to be a strong drive..
i expect the 48gig will be strong, as well..
i always try for honey rather than threats to achieve my aims when dealing
with IBM..
aside from the occasional dum-bass (a stupid fish<g>) most all IBM help line
people are super..
let us all remember, times are a bit tough for all right now and avoiding a
needless drive swap saves $$..
(i have been THERE, too, where a customer sent me a (bad, per DELL tech
support) drive i'm still using in my T21)
----- Original Message -----
From: <letoured_at_together.net>
To: <thinkpad_at_cs.utk.edu>
Sent: Monday, July 30, 2001 8:39 AM
Subject: Re: Question on EZ serv hard drive repairs
> Bruce Markowitz" <scosgt_at_worldnet.att.net> said:
>
> >But, you gotta download and do the drive fitness test. If it fails,
> >you gotta tell them the code.
> >If it passes they won't replace it.,
> >Read between the lines
>
> They tried to pull that on me too. Drive fitness reported everything
> was fine, so I got the run around for a a few calls.
>
> Then I ran the internal advanced drive tests (which said the boot
> sector read failed), and gently told them that they could either send
> me a replacement, or I would buy a drive and sue them in small claims
> court for the cost -- which produced silence for a moment -- then I
> added that my cost would be the $25 filing fee, while IBM would spend
> good $1000 just to show up... and they would still have to replace the
> drive -- because we both know the f***ing thing is not going to boot
> in front of the judge... which means I win!
>
> I got a new drive.
>
>
>
>
> >----- Original Message -----
> >From: "James H. E. Maugham" <CaptJHEM_at_waterw.com>
> >To: "Andrew Wells" <ajwells_at_ix.netcom.com>; "Bill Morrow"
> ><penzance_at_gate.net>; <thinkpad_at_cs.utk.edu>
> >Sent: Sunday, July 29, 2001 9:48 PM
> >Subject: RE: Question on EZ serv hard drive repairs
>
>
> >> Andrew,
> >>
> >> Andrew Wells [mailto:ajwells_at_ix.netcom.com] wrote:
> >>
> >> > Good suggestion... thanks as usual... any suggestions for good
> >replacement
> >> > drives for the 600x? is it a good idea to stick with 12mb or does it
> >> > matter? its more than enough room for me... I heard the new
> >> > Travelstars at 15mb are very quiet... any opinions?
> >>
> >> FWIW, when I got the HD in my 600X replaced under warranty, EZServe
sent
> >me
> >> the new drive with instructions to return the bad one to them within 30
> >> days.
> >>
> >> Made it easy to Drivecopy the old to the new with the 2nd HDD
Ultraslimbay
> >> adapter.
> >>
> >> Don't know about the 15GB Travelstar, but I've upgraded to a 30GB
Toshiba
> >> which has been very quiet to date.
> >>
> >> Regards,
> >>
> >> James
> >>
> >>
>
>
> --
> -----------------------------------------------------------
> letoured_at_together.net
> -----------------------------------------------------------
>
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