From: David Ross (ross_at_math.hawaii.edu)
Date: Fri Feb 01 2002 - 00:07:32 EST
I extended the warrantee on one of our 560s. When I needed service on it, I experienced neither more nor less
hassle than on any other Easy-serve service - it looked like a normal warrantee to them in the database, they happily
sent me the box, they made the now-expected call with an outrageous estimate on the repair-that-should-be-covered...
One thing: keep very good records (in paper form!) on everything you send them and agree to w/r to the warrantee
extension. When my extension expired, IBM assumed (a) I wanted to extend it again (I didn't),
(b) I'd agreed to such a further extension (I hadn't), and (c) I'd failed to pay for the further
extension (which was true). They then sent the account to a collection agency, which had an annoying
tendency to phone me when their New York office opened (i.e., 4 AM here in Honolulu).
The depressing thing here is that for all it has declined over the years, IBM+Easy-serve is *still* the
best combination of hardware and service out there.
- David R.
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