From: James H. E. Maugham (James.H.Maugham_at_verizon.net)
Date: Fri Feb 01 2002 - 01:05:34 EST
David,
David Ross [mailto:ross_at_math.hawaii.edu] wrote:
> I extended the warrantee on one of our 560s. When I needed service
> on it, I experienced neither more nor less
> hassle than on any other Easy-serve service - it looked like a normal
> warrantee to them in the database, they happily
> sent me the box, they made the now-expected call with an outrageous
> estimate on the repair-that-should-be-covered...
The days of the extension up to 5 years are apparently over, regardless of what
you might find in the twbook.pdf or other documents, such as warranties
extendable to 5 years for 570 and 600 series machines.
The only upgrades available nowadays for Thinkpads are extending the warranty on
systems that originally came with 1 year of coverage to either 2 or 3 years of
EZServe coverage or changing to onsite service for 1, 2 or 3 years.
Systems that shipped with 3 year EZServe warranties can be upgraded to onsite
service for 2 or 3 years, that's it. No extensions.
Any Servicepac purchased runs concurrently from the date of purchase. You can
check what's available for your particular machine here:
http://commerce.www.ibm.com/content/home/shop_ShopIBM/en_US/main_warranty_servic
e_upgrades_840.html
You can read all about the Servicpacs here:
http://www.pc.ibm.com/support/qtechinfo/MIGR-4BCKBA.html
If anyone knows of differing information, I'd love to hear about it. Adding 2
years of EZServe coverage to the fleet for a few hundred per machine might be a
good investment.
> The depressing thing here is that for all it has declined over the
> years, IBM+Easy-serve is *still* the
> best combination of hardware and service out there.
Yeah, it may suck at times, but it beats what's in second place hands down! ;-)
Regards,
James
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