RE: Extended Warranties, was RE: Factory Refurbed 600E's From Ubid

New Message Reply Date view Thread view Subject view Author view Attachment view

From: Dr. Jeffrey Race (jrace_at_attglobal.net)
Date: Fri Feb 01 2002 - 10:06:50 EST

On Fri, 1 Feb 2002 10:01:14 -0500, James H. E. Maugham wrote:
>Who are the maintenance agreements with and what do they cover? The cost
seems a
>bit high. The ServicePac to upgrade an A22m from 1 years EZServe to 3
years is
>only $179. Total, not per year!
>>Is this some special international warranty to cover your ramblings?

The agreements are long contracts (~20 pages) with something in the
bowels of the IBM beast. Info below from my files; one or more of
these contacts should evoke the information. The agreements are nothing
special that I know of; in fact so far as I know it is the only way
to get service on these machines. I never heard of "extended warranty".

IBM MAINTENANCE AGREEMENTS File E:\ADMIN\IBMMAINT.ADM October 10, 2001

Ref 00-024.log: agreements are self-renewing "Lourdes Francisco" our rep

http://www.customer.support.ibm.com

         IBM Serv (main. agrt): +1 800 426-7378
         Easy Maint. (off agrt):+1 800 426-7416
                                +1 888 426-4343

 Contacts: Suzanne Dansen sdansen_at_us.ibm.com
           Joan Gay joangay_at_us.ibm.com
           CeKacia Mack pline38_at_us.ibm.com T: +1 770 863-2374

Jeffrey Race

New Message Reply Date view Thread view Subject view Author view Attachment view

This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:58:15 EST