From: letoured_at_together.net
Date: Sun May 05 2002 - 20:06:34 EDT
In <20020504111509.59800.qmail_at_web11205.mail.yahoo.com>, on 05/04/02
at 04:15 AM, Kevin Jarrett <kevin_jarrett_at_yahoo.com> said:
>Just about the only thing that I'd like to fix on my 570E are the LCD panel
>hinges. They are pretty loose. Might be a long shot for any sort of repair by
>IBM, but, the unit is under warranty until July 2003, any chance I can send
>it in and get it fixed?
I hear the don't like to replace parts like this -- but I recently sent in an
TP600 with a cracked case. It was split from the front right up to the mouse
buttons, and a second one near a speaker. They replaced it with no questions.
But, what I did was sent a letter with it explaining that the cracks were
where my hands rest. With a few details, like the one near the speaker is
where the heal of one hand rests, and the big one followed where my thumb
rests. The tech, didn't have any questions.
They also throw in a new screen, cable, inverter, a new motherboard, and
speakers. But I included statements about some intermittent problems -- and
the testing and things I had tried, like taking the screen apart to look for a
loose connection. -- Its all in how you document it.
Maybe I should have said something about the lettering being worn off the part
of the Cont and Alt keys <grin>.
-- ----------------------------------------------------------- letoured_at_together.net -----------------------------------------------------------
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:58:50 EST