From: Bill Morrow (penzance_at_gate.net)
Date: Fri Nov 01 2002 - 00:00:15 EST
you REALLY need to wash your socks...! :-)
okok, that is the most amazing thing i ever heard about..!
and the note did not identify the biological hazard..?
you know, of course, that there is a lot of paranoia IRT white powder..
no powder sugar donut fingerprints..?
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
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or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_stderr.org>
Sent: Thursday, October 31, 2002 9:13 PM
Subject: [Thinkpad] EZ Serv insanity
> OK, we've talked about EZ Serv problems before, but this is
> I think different from anything I've heard before on this list.
>
> My wonderful A30p developed a video memory problem last
> week. I delayed sending it it 'till early this week so as not to
> be without it on the weekend, at least in theory.
>
> I shipped it off, verified that IBM had it yesterday and found out
> that it came back to my work place in the morning. It was a
> busy day so I didn't get to it 'till evening.
>
> I happily opened the box and there was my thinkpad, along
> with a note which I will give the first few paragraphs of:
>
> "Your IBM ThinkPad is being returned to you unrepaired, due
> to the presense of an offensive of biological hazard.
>
> Upon initial inspection of your ThinkPad at IBM's EZ Serv
> repair depot, out technicians found that your ThinkPad was
> delivered to IBM containing an offensie or biological hazard.
> The presence of this hazard prevents IBM technicians from
> performing repairs on your system."
>
> I AM STUNNED. There is no odor on my ThinkPad, nor does
> there seem to be any evidence of chemicals on it. I immediately
> called IBM, and got a useless person who could only say that
> there was a "problem" with it and could say no more.
>
> I was refered to another 800 number which was equally
> useless, though the woman there did follow up with an email
> since I had to leave for the commute home.
>
> Tomorrow I will be calling the 800 number that I got in email
> and I will attempt to figure out what;s going on here.
>
> Has anyone *ever* heard of this? Does anyone know what
> IBM's EZ Serve does to "inspect" ThnkPads for chemicals?
> How do you prove that your ThinkPad does not contain
> offensive or biological contaigon? It occurs to me that if Franz
> Kafka had been born in our time I could see this being the subject
> of one of his stories...
>
> Right now I am so disgusted that I can hardly type straight.
>
> --STeve Andre'
>
> ps: more tomorrow as it develops
>
>
>
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