Re: [Thinkpad] EZ Serv insanity

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From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Fri Nov 01 2002 - 00:43:29 EST


Pop off the keyboard and see what is underneath!
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_stderr.org>
Sent: Thursday, October 31, 2002 11:47 PM
Subject: Re: [Thinkpad] EZ Serv insanity

> Yeah, if they can tele-sense my socks my A30p is doomed...
>
> The screen is a little dirty. Thats all I can see on the outside.
> I now wonder what could be inside the unit. Of course, if
> something IS inside, who is to say that the <whatever> didn't
> originate at the factory?
>
> But no, they didn't say what it was they found. Thats one of the
> things that has me so mad--no *useful* data about this. That,
> and the fact that they couldn't be bothered to email me, as I
> said to do in case of problems, on the paper I taped to the
> case.
>
> I am a little depressed that you've never heard of this, Bill.
> I *don't* want to be blazing new tails in EZ Serve stupidity.
> We'll see what happens tomorrow.
>
> *sigh*
>
> --STeve Andre'
>
> On Friday 01 November 2002 12:00 am, Bill Morrow wrote:
> > you REALLY need to wash your socks...! :-)
> >
> > okok, that is the most amazing thing i ever heard about..!
> >
> > and the note did not identify the biological hazard..?
> >
> > you know, of course, that there is a lot of paranoia IRT white powder..
> > no powder sugar donut fingerprints..?
> >
> > <------------------------------->
> > Cordially, :-)
> > Bill Morrow
> > WEB page http://thinkpads.com
> > thinkpads.com Open Forum
> > http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
> > or go to thinkpads.com and link from there
> > E-Mail: bill at thinkpads dot com
> > ----- Original Message -----
> > From: "STeve Andre'" <andres_at_msu.edu>
> > To: <thinkpad_at_stderr.org>
> > Sent: Thursday, October 31, 2002 9:13 PM
> > Subject: [Thinkpad] EZ Serv insanity
> >
> > > OK, we've talked about EZ Serv problems before, but this is
> > > I think different from anything I've heard before on this list.
> > >
> > > My wonderful A30p developed a video memory problem last
> > > week. I delayed sending it it 'till early this week so as not to
> > > be without it on the weekend, at least in theory.
> > >
> > > I shipped it off, verified that IBM had it yesterday and found out
> > > that it came back to my work place in the morning. It was a
> > > busy day so I didn't get to it 'till evening.
> > >
> > > I happily opened the box and there was my thinkpad, along
> > > with a note which I will give the first few paragraphs of:
> > >
> > > "Your IBM ThinkPad is being returned to you unrepaired, due
> > > to the presense of an offensive of biological hazard.
> > >
> > > Upon initial inspection of your ThinkPad at IBM's EZ Serv
> > > repair depot, out technicians found that your ThinkPad was
> > > delivered to IBM containing an offensie or biological hazard.
> > > The presence of this hazard prevents IBM technicians from
> > > performing repairs on your system."
> > >
> > > I AM STUNNED. There is no odor on my ThinkPad, nor does
> > > there seem to be any evidence of chemicals on it. I immediately
> > > called IBM, and got a useless person who could only say that
> > > there was a "problem" with it and could say no more.
> > >
> > > I was refered to another 800 number which was equally
> > > useless, though the woman there did follow up with an email
> > > since I had to leave for the commute home.
> > >
> > > Tomorrow I will be calling the 800 number that I got in email
> > > and I will attempt to figure out what;s going on here.
> > >
> > > Has anyone *ever* heard of this? Does anyone know what
> > > IBM's EZ Serve does to "inspect" ThnkPads for chemicals?
> > > How do you prove that your ThinkPad does not contain
> > > offensive or biological contaigon? It occurs to me that if Franz
> > > Kafka had been born in our time I could see this being the subject
> > > of one of his stories...
> > >
> > > Right now I am so disgusted that I can hardly type straight.
> > >
> > > --STeve Andre'
> > >
> > > ps: more tomorrow as it develops
>
>


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