From: aballard_at_ix.netcom.com
Date: Fri Nov 01 2002 - 07:07:31 EST
Maybe the unit should visit the CDC prior to a return to EZ -non-serve.
On Thu, 31 Oct 2002 21:13:33 -0500 STeve Andre' <andres_at_msu.edu> wrote:
> OK, we've talked about EZ Serv problems before,
> but this is
> I think different from anything I've heard
> before on this list.
>
> My wonderful A30p developed a video memory
> problem last
> week. I delayed sending it it 'till early this
> week so as not to
> be without it on the weekend, at least in
> theory.
>
> I shipped it off, verified that IBM had it
> yesterday and found out
> that it came back to my work place in the
> morning. It was a
> busy day so I didn't get to it 'till evening.
>
> I happily opened the box and there was my
> thinkpad, along
> with a note which I will give the first few
> paragraphs of:
>
> "Your IBM ThinkPad is being returned to you
> unrepaired, due
> to the presense of an offensive of biological
> hazard.
>
> Upon initial inspection of your ThinkPad at
> IBM's EZ Serv
> repair depot, out technicians found that your
> ThinkPad was
> delivered to IBM containing an offensie or
> biological hazard.
> The presence of this hazard prevents IBM
> technicians from
> performing repairs on your system."
>
> I AM STUNNED. There is no odor on my
> ThinkPad, nor does
> there seem to be any evidence of chemicals on
> it. I immediately
> called IBM, and got a useless person who could
> only say that
> there was a "problem" with it and could say no
> more.
>
> I was refered to another 800 number which
> was equally
> useless, though the woman there did follow up
> with an email
> since I had to leave for the commute home.
>
> Tomorrow I will be calling the 800 number
> that I got in email
> and I will attempt to figure out what;s going
> on here.
>
> Has anyone *ever* heard of this? Does
> anyone know what
> IBM's EZ Serve does to "inspect" ThnkPads for
> chemicals?
> How do you prove that your ThinkPad does not
> contain
> offensive or biological contaigon? It occurs to
> me that if Franz
> Kafka had been born in our time I could see
> this being the subject
> of one of his stories...
>
> Right now I am so disgusted that I can
> hardly type straight.
>
> --STeve Andre'
>
> ps: more tomorrow as it develops
>
>
>
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