From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Fri Nov 01 2002 - 17:13:59 EST
I had a go around with them a couple a years ago, a management person called
me back and we got it resolved.
They wanted to charge me for a system board because the machine had a
"broken" headphone jack!
I suggest you take some pictures of the unit, to establish there is nothing
evil to be seen.
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_cs.utk.edu>
Sent: Friday, November 01, 2002 3:42 PM
Subject: [Thinkpad] EZ Serv insanity update 1
> I have now contacted a problem resolution center at
> IBM to deal with my issue of an "offensive or biological
> hardard" impaired ThinkPad.
>
> At this point all I have been able to do is lodge my
> complaint. I have been told that within three business
> days someone at IBM should be contacting me about
> this.
>
> I am also led to believe that my waranty is voided at
> this point, because of the alledged problem inside my
> laptop.
>
> I really don't know what to say at this point. I'm going
> to have to wait it seems, 'till I can talk to someone at IBM
> who might take an interest in keeping a customer.
>
> I feel somewhat punctured right now, and my years of
> belief (and personal money spent) in IBM's reputation is
> pretty tattered at this point.
>
> I don't expect to hear from IBM until next Tuesday or
> Wednesday but till report further then on what I encounter.
>
> --STeve Andre'
>
>
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:34 EST