From: Bill Morrow (penzance_at_gate.net)
Date: Fri Nov 01 2002 - 18:18:49 EST
steve...
thjis is all news to me..
never heard of such a thing happening before..
DO take those pictures..
what happened when you asked to speak to a supervisor.. now..! today..!!
thankyou..!!!
and when you pointed out that this is a time sensitive matter..
it should not take more than a phone call or two to reach whoever decided,
arbitrarily, obviously (unless you are a terrorist in disguise), to declare
your A30p to be contaminated and to learn WHY..!!?
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_cs.utk.edu>
Sent: Friday, November 01, 2002 3:42 PM
Subject: [Thinkpad] EZ Serv insanity update 1
> I have now contacted a problem resolution center at
> IBM to deal with my issue of an "offensive or biological
> hardard" impaired ThinkPad.
>
> At this point all I have been able to do is lodge my
> complaint. I have been told that within three business
> days someone at IBM should be contacting me about
> this.
>
> I am also led to believe that my waranty is voided at
> this point, because of the alledged problem inside my
> laptop.
>
> I really don't know what to say at this point. I'm going
> to have to wait it seems, 'till I can talk to someone at IBM
> who might take an interest in keeping a customer.
>
> I feel somewhat punctured right now, and my years of
> belief (and personal money spent) in IBM's reputation is
> pretty tattered at this point.
>
> I don't expect to hear from IBM until next Tuesday or
> Wednesday but till report further then on what I encounter.
>
> --STeve Andre'
>
>
>
This archive was generated by hypermail 2.1.3 : Thu Jan 23 2003 - 09:59:34 EST