From: STeve Andre' (andres_at_msu.edu)
Date: Mon Nov 04 2002 - 15:04:30 EST
Well, I just got a call from a Mike at IBM, about my "offensive
or biological hazard" in my ThinkPad.
I lose.
He said exactly what the other people at IBM said: that something
(cat urine? cat hair?) was in my machine, and they would not deal
with this until it had been cleaned by someone else. After that my
unit would be repaired on a billable basis: my warranty is gone,
due to "negligence" on my part.
The part that I found so interesting about this call was that it wasn't
helpful at all. No hint of trying to help the customer here.
Wow. I don't think I can recomend ThinkPads any more.
I am sad.
--STeve Andre'
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