From: STeve Andre' (andres_at_msu.edu)
Date: Mon Nov 04 2002 - 15:25:25 EST
Hi Paul,
I told them that the people on this list were interested in the outcome
of this. The person didn't seem very interested in that.
Yes, it is unacceptable. I don't see much recourse however, other
than talking to others, higher up in IBM and letting them know how
bad a business decision this is.
For me, the way IBM handled this is just as bad as the policy.
I'm trying to see if I have the right tools here at work to pop the unit
open with, so I can see my new-founded biological hazard. If people
are interested, I'll try to make some photos available.
--STeve Andre'
On Monday 04 November 2002 03:14 pm, Paul wrote:
> STeve, Where I have owned three ThinkPads and have always been pleased with
> their customer support and EZ Serv service, I was very surprised to hear
> what happened to you. That they referred to an "offensive or biological
> hazard" with your computer and returned it with NO specific information,
> and are then making you WAIT is IMHO unacceptable!
>
> Did you let IBM know you're on this internet list and there are MANY people
> awaiting the outcome?
>
> Paul
>
> > I have now contacted a problem resolution center at
> > IBM to deal with my issue of an "offensive or biological
> > hardard" impaired ThinkPad.
> >
> > At this point all I have been able to do is lodge my
> > complaint. I have been told that within three business
> > days someone at IBM should be contacting me about
> > this.
> >
> > I am also led to believe that my waranty is voided at
> > this point, because of the alledged problem inside my
> > laptop.
> >
> > I really don't know what to say at this point. I'm going
> > to have to wait it seems, 'till I can talk to someone at IBM
> > who might take an interest in keeping a customer.
> >
> > I feel somewhat punctured right now, and my years of
> > belief (and personal money spent) in IBM's reputation is
> > pretty tattered at this point.
> >
> > I don't expect to hear from IBM until next Tuesday or
> > Wednesday but till report further then on what I encounter.
> >
> > --STeve Andre'
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