From: Jane Loyless (jloyless_at_netbox.com)
Date: Mon Nov 04 2002 - 15:57:42 EST
At 03:04 PM 11/04/2002 -0500, STeve Andre' wrote:
>Well, I just got a call from a Mike at IBM, about my "offensive
>or biological hazard" in my ThinkPad.
>
>I lose.
>
>He said exactly what the other people at IBM said: that something
>(cat urine? cat hair?) was in my machine, and they would not deal
>with this until it had been cleaned by someone else. After that my
>unit would be repaired on a billable basis: my warranty is gone,
>due to "negligence" on my part.
>
>The part that I found so interesting about this call was that it wasn't
>helpful at all. No hint of trying to help the customer here.
>
>Wow. I don't think I can recomend ThinkPads any more.
>
>I am sad.
>
Wow, indeed.
Might try escalating it on up through customer care. Couldn't hurt,
anyway. There used to be an e-mail address on Lou Gerstner's page, but I
don't know if his successor has one.
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