From: Ed Camin (camin_at_ed-camin.com)
Date: Mon Nov 04 2002 - 16:01:13 EST
If you are absolutely sure that the contamination didn't happen while in
your possession, then ask to speak to his Manager. Often times 1st level
decisions are changed by 2nd or third level intervention. Don't give up on
your first try.
Ed
www.ed-camin.com
At 03:04 PM 11/4/2002 -0500, STeve Andre' wrote:
>Well, I just got a call from a Mike at IBM, about my "offensive
>or biological hazard" in my ThinkPad.
>
>I lose.
>
>He said exactly what the other people at IBM said: that something
>(cat urine? cat hair?) was in my machine, and they would not deal
>with this until it had been cleaned by someone else. After that my
>unit would be repaired on a billable basis: my warranty is gone,
>due to "negligence" on my part.
>
>The part that I found so interesting about this call was that it wasn't
>helpful at all. No hint of trying to help the customer here.
>
>Wow. I don't think I can recomend ThinkPads any more.
>
>I am sad.
>
>--STeve Andre'
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