From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Mon Nov 04 2002 - 17:45:37 EST
Do you have a cat?
Is there a stain on the top or something?
I do think you can take the machine to an authorized service center and
have it fixed. It is doubtful that the right hand knows what the left hand
is doing!
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_stderr.org>
Sent: Monday, November 04, 2002 3:04 PM
Subject: [Thinkpad] EZ Serv insanity update 2
> Well, I just got a call from a Mike at IBM, about my "offensive
> or biological hazard" in my ThinkPad.
>
> I lose.
>
> He said exactly what the other people at IBM said: that something
> (cat urine? cat hair?) was in my machine, and they would not deal
> with this until it had been cleaned by someone else. After that my
> unit would be repaired on a billable basis: my warranty is gone,
> due to "negligence" on my part.
>
> The part that I found so interesting about this call was that it wasn't
> helpful at all. No hint of trying to help the customer here.
>
> Wow. I don't think I can recomend ThinkPads any more.
>
> I am sad.
>
> --STeve Andre'
>
>
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