From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Mon Nov 04 2002 - 17:46:43 EST
Only on terminology will work
Call Legal in Armonk NY and say:
CLASS ACTION LAWSUIT
----- Original Message -----
From: "David Goldman" <David_at_DGoldman.Com>
To: <thinkpad_at_stderr.org>
Sent: Monday, November 04, 2002 3:48 PM
Subject: Re: [Thinkpad] EZ Serv insanity update 2
> At 02:04 PM 11/4/2002, STeve Andre' wrote:
> >Well, I just got a call from a Mike at IBM, about my "offensive
> >or biological hazard" in my ThinkPad.
> >
> >I lose.
> >
> >He said exactly what the other people at IBM said: that something
> >(cat urine? cat hair?) was in my machine, and they would not deal
> >with this until it had been cleaned by someone else. After that my
> >unit would be repaired on a billable basis: my warranty is gone,
> >due to "negligence" on my part.
> >
> >The part that I found so interesting about this call was that it wasn't
> >helpful at all. No hint of trying to help the customer here.
> >
> >Wow. I don't think I can recomend ThinkPads any more.
> >
> >I am sad.
>
> I find it interesting that they could not / would not tell you exactly
> what is wrong. For example, couldn't they tell the difference between
> cat hair and cat urine? And if it was urine, how would they know the
> difference between cat/dog/human urine? Do you even own a pet (or an
> ill behaved child)?
>
> If you have the ability to contact "Mike" again, I'd ask for a SPECIFIC
> answer regarding what testing was done to determine that something
> "offensive" was on your system. Did they use a chemical test? A black
> light? A alcohol wipe (a la current airport security checks), etc. If
> they refuse to identify the testing method they used (and where in the
> warranty statement they previously informed you that such "offensive"
> material would void your warranty), then you intend to take them to
> small claims court over the arbitrary loss of value of your Thinkpad
> associated with a loss of warranty. Also indicate that you will file
> a complaint with the BBB. Finally, if "Mike" is not available, I'd
> ask to speak to his supervisor.
>
> This issue is *NOT* resolved until they can supply some proof that they
> did something more than flip a coin to determine that they could/would
> void your warranty.
>
> Good luck. Don't give up yet!
>
>
> --
> David Goldman
>
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