From: STeve Andre' (andres_at_msu.edu)
Date: Mon Nov 04 2002 - 17:33:17 EST
It does look like a spill, yes. At this point I do not know
where it came from, or when.
Unforunately, I specicially asked if this voided the warranty for
everything, and Mike said yes, the warranty was gone at this
point.
I will be taking the suggestion from Dave Ross (I think it was him)
who said where to call. I wlll do that tomorrow, and probably have
update 3 sometime tomorrow.
--STeve Andre'
On Monday 04 November 2002 05:49 pm, Bruce Markowitz wrote:
> Itr sounds like there may have been a spill. If so, it is customer abuse
> and they will not honor the warranty.
> However, if you clean it up and do the current repair, they warranty will
> not be voided in the future
> ----- Original Message -----
> From: "STeve Andre'" <andres_at_msu.edu>
> To: <thinkpad_at_stderr.org>
> Sent: Monday, November 04, 2002 3:59 PM
> Subject: Re: [Thinkpad] EZ Serv insanity update 2
>
> > Thanks for the words of encouragement, everyone. It helps.
> >
> > I have now taken the keyboard off the Toxic ThinkPad.
> >
> > I will first say that I *really* like the quality of the build in here
> > Thats good, if I am marooned doing my own repairs from now
> > on... But really, it does look good, and the keyboard came
> > apart with about 5 minutes of work, most of that finding the
> > screwdriver set for my Letherman.
> >
> > I found the "biological hazard". There is indeed something there,
> > looking brownish. It does not smell. It does not contain hair. It is
> > not large.
> >
> > When you open the keyboard up, there are two largeish aluminium
> > panels on each side of the unit. These are the covers for the two
> > ultra bays on each end of the ThinkPad. On the right panel, on the
> > extreme left edge, there is a stain there, .5 cm wide, and about 6cm
> > long. There is a matching stain on the bottom of the keyboard where
> > it rests. On the bottom side of the panel (closest to the front edge of
> > the unit), there is another stain, again about .5 cm wide and about
> > 4 cm long.
> >
> > Thats it, as far as I can see. Since the panel is the top of the
> > ultrabay and nothing is in the ultrabay currently, I can see no
> > discolorations there. Sitting between the two panels is a protectve
> > sheet of plastic that helps protect the system board below, and it has no
> > stains on it. No part of the system board that I can see has anything on
> > it.
> >
> > The "biological hazard", whatever it is, definitely looks like it entered
> > from the top of the keyboard, with residue resting on the bottom of the
> > keyboard which touches upon the two abovementioned ultrabay
> > panels.
> >
> > I hope I've done an OK job describing what I'm seeing.
> >
> > I am *stunned*. I honestly was expecting something with blue fuzz
> > on it, like what happens when you forget about something in the
> > fridge for six months, and discover a potentially new life form
> > happily growing on forgotten meatloaf. You know, something
> > with tenticles.
> >
> > This isn't it. I need to go find a digital camera now. And I need
> > to contact this Mike person again.
> >
> > --STeve Andre'
> >
> > On Monday 04 November 2002 03:57 pm, Jane Loyless wrote:
> > > At 03:04 PM 11/04/2002 -0500, STeve Andre' wrote:
> > > >Well, I just got a call from a Mike at IBM, about my "offensive
> > > >or biological hazard" in my ThinkPad.
> > > >
> > > >I lose.
> > > >
> > > >He said exactly what the other people at IBM said: that something
> > > >(cat urine? cat hair?) was in my machine, and they would not deal
> > > >with this until it had been cleaned by someone else. After that my
> > > >unit would be repaired on a billable basis: my warranty is gone,
> > > >due to "negligence" on my part.
> > > >
> > > >The part that I found so interesting about this call was that it
> > > > wasn't helpful at all. No hint of trying to help the customer here.
> > > >
> > > >Wow. I don't think I can recomend ThinkPads any more.
> > > >
> > > >I am sad.
> > >
> > > Wow, indeed.
> > >
> > > Might try escalating it on up through customer care. Couldn't hurt,
> > > anyway. There used to be an e-mail address on Lou Gerstner's page, but
>
> I
>
> > > don't know if his successor has one.
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