From: Bill Morrow (penzance_at_gate.net)
Date: Mon Nov 04 2002 - 18:39:43 EST
Call or write Lou Gerstners office..
this whole scenario is absurd..!
is this about how it went?:
SA: My thinkpad ius broken and the warranty still has nearly 3 years, so
please fix it..!
IBM: OOPS, sorry, its DIRTY (but we like to use BIG and LOADED words so we
use "BIOLOGICALLY hazardous")..
and
IBM: Since we think its too dirty wo work on, your warranty is void!
and
IBM: since your warranty is now void, out bottom line is that much better
off!
SA: but but whats wrong with my thinkpad..?
IBM: we can't tell you because some clerk made a mark in a database and
thats all we have.
SA: but but, what can i do? my thinkpad won't work and you have voided my
warranty!
IBM: too bad, don't call us and we won't call you, or in the words of the
bard or stratford upon avon, F#!&!OFF..
SA: ????
<------------------------------->
Cordially, :-)
Bill Morrow
WEB page http://thinkpads.com
thinkpads.com Open Forum
http://www.afaonline.com:8080/webboard/$webb.exe/~2/login?
or go to thinkpads.com and link from there
E-Mail: bill at thinkpads dot com
----- Original Message -----
From: "STeve Andre'" <andres_at_msu.edu>
To: <thinkpad_at_stderr.org>
Sent: Monday, November 04, 2002 3:25 PM
Subject: [Thinkpad] Re: EZ Serv insanity update 1
> Hi Paul,
>
> I told them that the people on this list were interested in the outcome
> of this. The person didn't seem very interested in that.
>
> Yes, it is unacceptable. I don't see much recourse however, other
> than talking to others, higher up in IBM and letting them know how
> bad a business decision this is.
>
> For me, the way IBM handled this is just as bad as the policy.
>
> I'm trying to see if I have the right tools here at work to pop the unit
> open with, so I can see my new-founded biological hazard. If people
> are interested, I'll try to make some photos available.
>
> --STeve Andre'
>
> On Monday 04 November 2002 03:14 pm, Paul wrote:
> > STeve, Where I have owned three ThinkPads and have always been pleased
with
> > their customer support and EZ Serv service, I was very surprised to hear
> > what happened to you. That they referred to an "offensive or biological
> > hazard" with your computer and returned it with NO specific information,
> > and are then making you WAIT is IMHO unacceptable!
> >
> > Did you let IBM know you're on this internet list and there are MANY
people
> > awaiting the outcome?
> >
> > Paul
> >
> > > I have now contacted a problem resolution center at
> > > IBM to deal with my issue of an "offensive or biological
> > > hardard" impaired ThinkPad.
> > >
> > > At this point all I have been able to do is lodge my
> > > complaint. I have been told that within three business
> > > days someone at IBM should be contacting me about
> > > this.
> > >
> > > I am also led to believe that my waranty is voided at
> > > this point, because of the alledged problem inside my
> > > laptop.
> > >
> > > I really don't know what to say at this point. I'm going
> > > to have to wait it seems, 'till I can talk to someone at IBM
> > > who might take an interest in keeping a customer.
> > >
> > > I feel somewhat punctured right now, and my years of
> > > belief (and personal money spent) in IBM's reputation is
> > > pretty tattered at this point.
> > >
> > > I don't expect to hear from IBM until next Tuesday or
> > > Wednesday but till report further then on what I encounter.
> > >
> > > --STeve Andre'
>
>
>
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