From: Bruce Markowitz (scosgt_at_worldnet.att.net)
Date: Mon Nov 04 2002 - 20:47:20 EST
You can't really subpoena anything in Small Claims Court (at least, not in
this State)
However, you can sue them for the purchase price of the machine, plus
punitive damages, in Civil Court.
----- Original Message -----
From: <letoured_at_together.net>
To: <thinkpad_at_stderr.org>
Sent: Tuesday, November 05, 2002 7:36 PM
Subject: Re: [Thinkpad] Re: EZ Serv insanity update 1
> In <200211041525.25170.andres_at_msu.edu>, on 11/04/02
> at 03:25 PM, "STeve Andre'" <andres_at_msu.edu> said:
>
> >Hi Paul,
>
> >I told them that the people on this list were interested in the outcome
of
> >this. The person didn't seem very interested in that.
>
> >Yes, it is unacceptable. I don't see much recourse however, other than
> >talking to others, higher up in IBM and letting them know how bad a
business
> >decision this is.
>
> >For me, the way IBM handled this is just as bad as the policy.
>
> >I'm trying to see if I have the right tools here at work to pop the unit
open
> >with, so I can see my new-founded biological hazard. If people are
> >interested, I'll try to make some photos available.
>
> I think I'd play shit head right back -- you can;t fight city hall, but
you
> can burn it down. I'd go to small claims court, and issue a subpoena for
all
> the information they have related to a "offensive or biological hazard,"
> including the records on your machine, their policy and notes on the
policy
> that anyone in IBM has, the training given to technicians, the training
> records of the tech involved, etc. -- It ought to make them think
> cost-cost-cost, and maybe smarten up a little when they figure out it will
> cost 5 or 10 grand delivering information before the trial date is even
set.
>
>
>
>
>
>
>
> >--STeve Andre'
>
> >On Monday 04 November 2002 03:14 pm, Paul wrote:
> >> STeve, Where I have owned three ThinkPads and have always been pleased
with
> >> their customer support and EZ Serv service, I was very surprised to
hear
> >> what happened to you. That they referred to an "offensive or biological
> >> hazard" with your computer and returned it with NO specific
information,
> >> and are then making you WAIT is IMHO unacceptable!
> >>
> >> Did you let IBM know you're on this internet list and there are MANY
people
> >> awaiting the outcome?
> >>
> >> Paul
> >>
> >> > I have now contacted a problem resolution center at
> >> > IBM to deal with my issue of an "offensive or biological
> >> > hardard" impaired ThinkPad.
> >> >
> >> > At this point all I have been able to do is lodge my
> >> > complaint. I have been told that within three business
> >> > days someone at IBM should be contacting me about
> >> > this.
> >> >
> >> > I am also led to believe that my waranty is voided at
> >> > this point, because of the alledged problem inside my
> >> > laptop.
> >> >
> >> > I really don't know what to say at this point. I'm going
> >> > to have to wait it seems, 'till I can talk to someone at IBM
> >> > who might take an interest in keeping a customer.
> >> >
> >> > I feel somewhat punctured right now, and my years of
> >> > belief (and personal money spent) in IBM's reputation is
> >> > pretty tattered at this point.
> >> >
> >> > I don't expect to hear from IBM until next Tuesday or
> >> > Wednesday but till report further then on what I encounter.
> >> >
> >> > --STeve Andre'
>
>
>
> --
> -----------------------------------------------------------
> letoured_at_together.net
> -----------------------------------------------------------
>
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