From: briandaum (briandaum_at_attbi.com)
Date: Mon Nov 04 2002 - 22:20:25 EST
David is correct -and talk of going public was also a good idea to suggest.
Besides the design features, the IBM warranty is a major reason for
purchase. I can hardly believe that IBM would ever want a cloud on their
heralded warranty service on a high end machine. A threat (or promise)to go
public with their unreasonable warranty behavior should shake them up at
marketing levels. These are laptops that WILL get minor spills etc. as they
are moved about.
Remember: A spill is NOT a "offensive or biological hazard" -it is a just
a spill. To say that it is more than just coffee or coke requires some
threshold of decision making. Especially without odor, are all spots
offensive or hazardous now? Indeed, this is just ridiculous.
My tp has spill spots on it now....I was just thinking that it is cleaning
time, and it is either coke or coffee I'm sure...
Bryan
----- Original Message -----
From: "David Ross" <ross_at_math.hawaii.edu>
To: "Bill Morrow" <marrow_at_adelphia.net>; <andres_at_msu.edu>;
<thinkpad_at_stderr.org>
Sent: Monday, November 04, 2002 4:47 PM
Subject: Re: [Thinkpad] Re: EZ Serv insanity update or SUE the bastards..!
> > Call or write Lou Gerstners office..
>
> No longer CEO of IBM, just board chairman...not really appropriate. He
> wants Palmisano, in my experience a very reasonable guy.
>
> > this whole scenario is absurd..!
>
> I think Steve will have to focus on 2 things: (1) it was *not* a
biohazard,
> they are overreacting, and (2) that a minor coke or coffee spill like this
> (if he does decide the spill was his fault) shouldn't void the whole
> warrantee - if they insist it does, try to get them to put it in writing,
> and point out that people mainly buy IBM for the service rep, and that
such
> fragile warrantee protection will lose them customers.
>
> - David R.
>
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